We had an order with refills. The company said we needed a new perscription. They asked for the wrong drug. We talked to the vet who said that this med would cause problems. So we asked to send back the wrong meds. They said yes. We sent the drugs back... now we have to order the amount that we paid to get credit. They said they would give us55% of total. Obviously we were not going to do any better. We folded... but do not use them they are cheats