Jann N.

After receiving a 120$+ wig after exchange fees the wigs bangs were cut unevenly and short, and the back was so thinned out you could see my own head through it. I contacted hair sisters about this, their associate hung up the phone on me twice after stating because i placed it on my head (to be able to see if you could indeed see my head through it) i could not return it and that i had gone past my return date it took 2 weeks to ship, and upon receiving it i had emailed them and called a full week before. After she hung up on me a second time i went back to my account to message someone else. My password had been changed from one that i have used every single time for years. I sent my new? Password to my email and it was a lonnnggggg spammed password like so FFWJWJS*******SL79UE883. Aka she changed it. Once i changed the password and tried to log back in it said my account no longer existed. I contacted the company who made the wig and they apologized for her behaviour and said they would be happy to help me return it and get refunded. They never replied to a message after that one. Ill never buy from them again or recommend them.

UPDATE: as it seems hair sisters has no issue with a fast reply when it comes to their credibility, but not when it comes to their product let me go a little further into what happened. I had spent 4 days trying to get Ahold of them when the issue occured, once getting through the first time on phone i waited for an email reply from their supervisor to let me know if it could be returned, after 3 days i decided to call again and ask the decision and i was told it was emailed to me which i never received? And since then it had now been 22 or 23 days from all the waiting i couldn't return it regardless which didn't surprise me. I understand chade makes the wig i purchased, but hair sisters distributed it and was not helpful what so ever. I have screen shots and photos of every thing that happened and anyone who wants them is free to personally inbox me. Their phone representative was smug, she spoke over me like many other comments in this section will state the same occurrence. And after the second time i called it rang 2 times and she hung without a word. I called back for a 3rd to see if there was an extension line for the supervisors mail box and the number no longer worked for me. I wanted to test calling with the my house phone and then it worked but i didnt go through the systems to speak with her again i just wanted to confirm they did block my number at least for the time being because it worked again a week later, but i did not try going past the automated system. If I ever, ever treated anyone at my place of work they way this place allows their employees to i would have been written up or fired long ago, and the fact that in not a single instance have they taken any credibility for anything not even in a single feedback comment on this website makes me feel better knowing it isnt just me. Extremely disappointed.