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1 Review by JAnn

Williams-Sonoma

Williams-Sonoma

2/20/19

I purchased the Laguna Sofa (special order) in December and it was delivered in January 2019. The sofa was very poorly constructed, very cheap looking. The cushions did not have the clean lines as advertised on your website. The seams on the cushion were crooked. The back and seat cushions barely had any padding/foam inside. The side frame is practically sagging. Poorly fitted back and side cushions. This was the most painful experience. I expected more and most definitely better. I am not able to sleep due to having to pay for something that was not what I expected from the well known company that I had such confidence in. I would not recommend this sofa or company to anyone, friend or foe. My sister in law considered purchasing furniture but after to seeing this disaster she is going somewhere else. I have also reached out to the company but I have not received a response even though they said to expect a response 24-48 hrs. It has been over 168 hrs. I FEEL LIKE I HAVE BEEN RIPPED OFF.

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