Bought a "smart" phone from Jitterbug after seeing your ads. Horrible situation: phone never worked, kept dieing on me mid conversation. Went to return and problems became bigger. They told me to send it to them and they would credit me after examining phone. They refused any service after they got the phone. I questioned their "time" charges and they sent me the most "insane pages of "charges" that each ended in ZERO. They said I agreed to this plan but consent was given over the phone and this was no plan I accepted. No contract papers were ever sent to me. After numerous phone calls they agreed to refund me $100 if I sent the receipt and papers I had - I sent and never heard from them again. It has been nearly 3 months (I have been sick) and I guess I write it off as they appear to have written me off. Please beware of this company and their shady practices.in your ads.