Parcel2Go is hopeless.
If you must use their website, use it to get a price, then go direct to the courier.
The company hides behind a Live Chat screen. Email is not an option, the live chat appears friendly, but is hopeless, with many empty promises. If you try to send out of the country, expect your order to be cancelled, without any reason being given, if you are that desperate to use P2G, enure your TARIC numbers have no spaces.
Do NOT expect any customer support/help if anything goes wrong - there is none available.