janine e.

I had placed an order on 17th June with beds.co.uk. Me and my partner needed a new bed, ours had broken and we had been sleeping on a mattress for a week already.My mum had sent over a link to beds.co.uk and they were brilliant prices. I didn't look at the reviews at the time because I thought my mum had known someone who got a bed off of the site. So on the Saturday we thought we would order it for the following Saturday 24th June as we were both off work, could get it up the stairs together instead of paying the extra £30 and we were already on a mattress for a week so we thought no harm for another week. On Friday 24th we got a email and text from them telling us our time slot 7am till 12 midday. We were both up. My partner was going to go to the tip with our mattress but I told him not to go incase the bed arrives. It gets to half 12 and there still is no bed so we try to ring the delivery company... no answer I kept getting cut off so then my partner rang beds.co.uk. The gentleman he spoke to was so rude, kept getting spoken over didn't listen to anything he had to say. He was pleading for the bed to come that we would hire a van and pick it up ourselves and they can reimburse us as we knew where they were based they said that they didn't keep the beds at the warehouse. We were then told the van had 40 beds in it... then we were told the driver had an accident on the motorway, all lies to make us feel bad that we were angry. I then started looking at the reviews and told my partner to cancel the bed as there were some terrible ones and we didn't want to be in the same position we told them we wanted the refund straight away on the Saturday absolutely nothing. I'm so worried I won't get the money back just thankful I payed through PayPal and will be opening a dispute and will be going to watchdog as this company needs to be closed down so it doesn't happen to anyone else! This place doesn't deserve 1 star. Stay away I have learnt my lesson. We have now ordered a bed from a store and will be getting it next weekend so another week on a mattress