I purchased 5 items on line because the pictures looked nice. The clothes were made strangely and didn't fit right. The material was thin and cheap. No problem. Their website said they could be returned for a refund. But there were no refund slips in my package. I emailed and heard back from customer service that they could give me $66 back on a $250 order and I can keep the clothes. I told them I didn't want the clothes. I wanted to return them and get my money back. They didn't want the clothes back, but they kept upping the offer of refund money like we were in some negotiation. Very bizarre. Ia' e mailed them back and gave Pappya a tracking number as they asked. I don't have high hopes.