I've been a Chairish shopper for awhile and usually I am satisfied, but my latest purchase never arrived. And after going back and forth trying to get my refund, I finally had to file a fraud claim with my bank to get my refund. This is the second time I had to get a third party involved. I purchased a $2,500 French barometer and when it arrived, it was damaged through shipping. I felt it wasn't wrapped properly for such an expensive antique from the 18th century. Again, after going back and forth with Chairish and contacting the BBB, I got a refund. This has been my experience with Chairish so good luck!