Half way into the program (that you don't get on line help with like promised!) I lost my son so could not continue (understandable?!) I rang them to ask for an extension and they could give me 30 days or I'd have to pay! Really like I hadn't paid enough! I asked for a supervisor but was told none available so emailed….finally got a reply saying sorry about my son and all they could offer was the 30 days (no way near enough to complete 2 units never mind 10 plus) or send them my sons death certificate to enable them to offer anything else! Nice ……not!