Jane W.

Purchased three (!) of the Ipod Nanos in December. They DID arrive after 30 days but are clearly counterfeit and do not work. Have been trying for the last month to get a refund via Visamasterpay.com who are equally bogus, they have a standard email which gets sent back everytime I contact them, I am going around in circles. My Mastercard has said they can open an incident which may result in a claim through them but I need to verify the fact the goods are counterfeit with an Apple Store and then send them copies of all correspondence with supplier. A very lengthy process but I am down £212 so I will continue to pursue!