Janet V.

I ordered Animals Matter Companion Oversized car seat for Christmas for my 2 Shih Tzus. After a couple weeks I hadn't received any email information about my order so I reordered it. I finally received my order a few weeks later and was delighted! A week later I received an identical order and I followed the instructions included to return it. My husband took it to UPS and they wanted $96 postage, so he brought it back home. He then took it to our local post office and they too wanted $96 postage! And was told that because of the size of the box, they charge according to how much room the box takes on a truck for shipping. Having no use for 2 car seats, he paid the postage and returned the item. I contacted In the Company of Dogs customer service and was told they do not refund postage for anything returned. I'm 73 yr. Old and on a fixed income and $96 is a great deal of money to pay to return an item. I have ordered from them in the past and was very satisfied, but in the future I will order from Amazon, as they do not charge postage for returns and items can be returned locally.