I live in Manitoba, Canada. I ordered a 10 x 14 area rug from Rugs.ca to brighten up our new apartment. Initially I thought I had a problem with delivery because it seemed to be taking a long time and I had already paid via credit card. When I contacted the company I spoke with a lovely woman named Simonne in Carolina. She was working from home due to the pandemic. She advised the carpet was in Toronto and would arrive by the coming Monday. It arrived two days earlier and it is everything I hoped it would be. She was extremely helpful and the carpet has indeed brightened up our living room.