Rugs.ca has a consumer rating of 2.38 stars from 13 reviews indicating that most consumers are generally dissatisfied with their purchases. Rugs.ca also ranks 14th among Carpets sites. The most common issues with Rugs.ca are around customer service, which is not as good as expected by some customers.
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I am blown away by how beautiful my 2 rugs are. I googled rugs.ca and came to this page. I got very worried but both rungs have arrived and boy, are they ever beautiful! The Persian rug was clearly shown and they even showed a small tear in it. It's been a dream of mine to own a Persian rug and I'm so very pleased. The pics are taken with a cell phone that doesn't do them justice.See positive reviews
I bought a "pink and white rug" from them for a nursery. The rug itself was $209. When we received it and unrolled it, the colors were grey with dirty pink. It literally looked like it was retreived from a garbage can and had years of wear and dirt on it. When I contacted customer service, not only did they take their time to respond to my email but they also basically called me a liar and said that "3 of upper managers reviewed the photos and all thought the rug looks exactly as shown on website." Yet, I also had people look at it what was advertised vs. What we received. Customer service rep. Then ignored my emails with a request of returning the rug or speak to a manager. They are also expecting me to pay for shipping return which is half the cost of that awful rug but won't provide me with required information to return it. Very upsetting and what a terrible way to run a business.See critical reviews
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