Janet O.

I've been an RTR customer and subscriber for several years. I want to love it but after all kinds of continual problems, I give up. I've lost my patience and tolerance of poor customer service, garment quality issues, delivery issues, and inadequate remedies to company inefficiencies and inadequacies. Time after time after time garments are delivered in an inappropriate state, that is, torn, extreme wear, missing pieces, with inappropriate alterations and repairs, inadequately cleaned, and the like. Delivery problems are continual, even when trying the best to work with "system timing."
CUSTOMER SERVICE is HORRIBLE and only deteriorated over time. Reps are unwilling, unable to provide adequate, timely resolutions. I've contacted Customer Service on numerous occasions, and specifically recently, to have issues unanswered and unresolved FOR DAYS!
The services, subscriptions, rentals aren't cheap! It could be a good value if services offered and paid for were provided as expected and promised but they aren't! So there's no value!
RTR has driven me from being a loyal customer.