Janet M.

I own many sets of linen sheets. Purchased a set from Bed Threads after reading many positive reviews. I did not share their experience. The sheets stretched out so much within days of putting sheets on my bed that the bunched up fabric was uncomfortable to sleep on. I requested an address to return for a refund since the sheets were purchased one month ago. I was told they could not be returned unless they were new in original packaging. I was informed that all linen sheets stretch out & I should just tuck extra fabric under bed. Very displeased with my purchase & would not recommend their linen sheets.

I've purchased from Vitacost for years & always been happy with their pricing & customer service. I've had a few problems with items being damaged due to poor packing but the latest issue has made me decide to shop elsewhere. I received items near expiration date & items crushed. Was told refund would be processed within 72 hours & was not requested to return items. A month later & reporting to them several times that I didn't receive refund, they have now denied my refund & are requesting photos of items I have discarded. Shame on you Vitacost. You have lost a loyal shopper.