Just last week, I questioned whether I received my last check due back in May. I contacted Ebates and asked them to look into it for me. I got my first reply from them about 2 hours later saying they were contacting that particular department and would be right back with me. The next morning I received another email saying they were checking into it. That afternoon they sent another reply that I had deposited it on a certain date. I checked that out and they were right. I hadn't checked back far enough! That was PROMPT service. Thank you Ebates!