I have purchased over $700 worth of merchandise over 2 orders. The first order shipped out in a timely fashion. The flatware from that order had black spots after 6 weeks of use. To get anyone help me to return the items is impossible. Unbelievably bad customer service. The second order was placed over 3 weeks ago. It has not shipped yet. Crate and barrel is the only company to charge shipping during the pandemic. Stay away from this company!