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I ordered a part from this company. When it arrived it was the wrong part. I called for an exchange. They requested photos of the part, I sent them. Two weeks later and about a dozen back and forths, they finally decided my request was valid and sent me and RMA form and return shipping label. Two weeks after that I inquired about my replacement part. They assured me that the manufacturer had not gotten back with them. I contacted the manufacturer myself and got the proper part located and ordered in about 5 minutes. I called CARiD back to cancel the order and get a refund. They stated it would be 24-72 hours before receiving a refund. Well that was about two weeks ago and I just received an email informing me of product shipment. Now they can not cancel or refund my money because this is a special order from the manufacturer.
Terrible business. Will NEVER use them again.
Janet A.'s review of CARiD earned a Very Helpful vote
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Empty.
Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam....
Dear Janet, we are sorry for the inconveniences with your order and long exchange process.
Please, accept our apologies that the replacement has not been cancelled.
We really want to fix this issue and make things right for you.
Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further as well as offer additional compensation due to the inconvenience.
Sincerely,
Consumer Relations Team at CARID