Jane R.

Grub hub has extremely slow turn time to respond to emails and the responses from their customer service team are very unhelpful. You wait 2-3 days and they don't address your issue! I also called in and the customer service rep kept me on the phone for 21 minutes, didn't help me and then i asked to be transferred to a manager because she said she didn't have enough authority to help me, when the manager took my call she immediately said just send an email to customer service we can't help you. So i wanted 21 minutes to be told to send an email. They don't seem to have a "can do" attitude there. They seem to pass the buck, make mistakes and don't really seem to care about the customer's experience. I would recommend Doordash or Caviar both have been great.