Janel A.

I purchased a travel berkey a month ago. Had my tap water tested and filtered water tested. The FILTERED water showed double the aluminum my tap did. So not only does it not remove aluminum, it doubles it and their product is leaching. And when you contact customer service they ignore you or don't validate your concerns. Don't just buy a dream they're selling. Test your water and when it fails enjoy paying almost 40% in penalties.

I'm out over 1k! I actually had my water tested at an EPA approved lab and spent $350 per test plus the equipment and filters. Now I'm out almost 20-40% in penalties. The thing is they have these lab results you read that are tested at a lab that is not EPA APPROVED and you have to ask yourself where they're getting their water from that it tests "so well."

You don't see any reviews of them online it's all bloggers bragging possibly for sponsorship but if you pay close attention to their website and Facebook you'll notice their customer service and complaints.

I placed an order mid February for anchor stacking glass storage canisters. It took some time to receive to separate shipments but when I finally relieved the first almost everything was shattered. There was no bubble wrap, shrink wrap, packing air bubbles, nothing. Just a piece of tissue paper wrapped around the canisters. I am not sure why any company would allow glass packaging to leave a facility this way. I brought the shipment into my home only to open and discover the shards of glass that filled my foyer. Awesome, I have a baby running around so I had to take time out my day to tackle that situation, which if you've cleaned glass you know is time consuming to say the least. Anyway, I emailed customer service and the woman told me let's wait on your second shipment then we'll figure out a solution. Okay? I have a pantry project but I figured whatever she's doing her best. So I waited, second shipment came boxed from anchor hocking so it was perfect. Anyway, I emailed her about the first and she sent out replacements. Guess how the replacements came? SHATTERED. Again, my foyer filled with glass and by this point I was still finding pieces of glass from the first shipment. At this point I am very upset, I gave container store the benefit of the doubt with packaging the first time but it only got worse. Not only are they increasing their carbon footprint with this nonsense they are wasting valuable time and product. Anyway I reach out to the woman I was emailing she tells me a supervisor will call, and they didn't. I emailed her three times before she finally responded again telling me maybe it was my fault I missed the call? Seriously? Let's play out that scenario of blaiming the customer. I didn't receive a missed, a voicemail, a callback or an email. Does this seem like a professional supervisor to you? So Im being insulted that I didn't get the call and continued to be mocked by no form of communication shown or left. I reached out again via phone and a representative told me a manager would call(after she also blamed me for not answering). That manager never did, no voicemail, missed call, email, NOTHING. I mean okay IF I did get a call one of two times wouldn't that leave a missed call notification? Anyway, fast forward to this morning I called again because you know with a baby running around, and other family situations I have so much time! This young lady told me a supervisor just went into a 2 hour meeting(convenient) and she'll be calling me after. I have no hope left. I have spent money and time and I am not receiving anything in return. Not a refund, a replacement, a courteous phone call. The department that packages needs to figure out a different solution this is such an convenient situation for the average person.

At the moment I will wait for a manger to "call me" so I can "miss it" because container store representatives think I am not capable of answering a phone. If this call is "missed" I will have no choice but to dispute the transaction with my bank and make this issue known to other average Americans so they don't make the same horrible choice I did. Such a shame we came here. You have lost a valuable lifelong client.

I had to call a 4th time because a manager didn't call back