Jane L.

Before COVID, I booked a round trip tickets for my mother through Vayama with a Chinese airline. Then COVID happen, the airline offered full refund for the cancelled flight. The airline confirmed to me that they have processed the refund to Vayama 1 week after we cancelled the flight. I have been in contact with Vayama for more than 8 months and still couldn't get a refund. For the first 6 months, they said it was under processing. Now they said that the Chinese airline is under Chapter 11 and has never refund to them. This is a ridiculous lie. Chapter 11 is a United States bankruptcy code. A Chinese company can never and will never file Chapter 11 in United States. There is no such concept as Chapter 11 in China. Also, by the way, that Chinese Company is in great shape as I checked today. I should mention I am a certified attorney both in China and United States.