JANE H.

Shopping was fine. Check out impossible. Drop down box for stat e would not proceed past CT. Finally painfully completed. At this point, no feedback needed.

11. 13. 12 I ordered a $40 space heater from nextwarehouse.com. It arrived promptly. However, after reading the instructions and warnings, I decided the heater was more dangerous than I desired. The only document included with the item was entitled "packing list master." Neither a return shipping label nor information about returns was included; moreover, the "packing list master" did not contain the name, address, phone #, or website of the vendor, nextwarehouse, com. Only by retracing internet history was I able to locate the name, website and phone number of my vendor, I called and was referred to Gary who was unwilling to provide return shipping information but said he would send me an email "that afternoon" that would contain all necessary information. Some 6 hours later, I again phoned Gary to ask about the email. He said he had not yet heard back from whomever was to authorize the return, but expected to shortly. Within 10 mins I had received the email in question. Here, however, is the problem. Heater cost $40. Return shipping (understandably my obligation) cost $12+ AND the purchase was subject to a minimum 25% restocking fee. Therefore, wholly apart from difficulty and attendant frustration of locating and communicating with the vendor, the surprising cost of returning the dangerous $40 item was $22. In my opinion this is a shady practice at best and a scam at worst. I will never deal with this company again.