Jan B.

I listed my home on June 21, for sale by owner. I filled out the requisite information and received an email saying I had 'claimed' my property. I was told it would take 72 hrs to process. After 72 hours I had no response. 114 hours later, I finally get a call to verify my listing. (I am happy that they verify this)

Rebecca was difficult to understand and did not appear to have the most basic real estate knowledge. She kept asking me where I submitted the listing from, over and over again (for 17 min). I answered the question, repeatedly. She refused to list my property, saying that the listing didn't match. (!?!) This continued even though the property records indicated me, as the owner with an Indiana address. The same address that a Google search would indicate owned the phone number I was talking to her on. These two searches would have taken less than 5 min. Clearly there system is screwed up.

Additionally, the information about the neighborhood, estimates etc., are not correct. I cant believe the level of incompetence and the potential loss of income I have experience in last 115 hours.