Jan B.

I called the Sears Parts Direct at 10:00pm on a Wednesday night, looking for a part my repair man couldn't find and said was discontinued. Within a minute or so, a chat window appeared on the website and a real individual began helping me locate the part. I was able to provide the model number, serial number and part number, which I'm sure helped expedite the process. Within 10 minutes, the part was located, purchased and it arrived at my home 4 days later, the time I was told it would take. I have nothing but great things to say about Sears Parts Direct, especially after seeing all the negative things that were written about it on this site. Perhaps Sears took the feedback to heart and have upped their game. I sure appreciated being able to find a part and do business at 10:00pm on a week night. I was pleasantly surprised.