Jamie W.

I ordered a pet tag on 29. 4. 16 assuming this was a UK based company (as is implied on the website) and that it would be despatched within 24 hours. I received an automated email thanking me for the order and confirming it would be sent within 24 hours. So far so good. As nothing was received by 12. 5. 16 I emailed asking for an update. Received an automated email reply saying they were away until 9.5 (3 days prior to my email) and would send orders asap. By 16.5 had heard nothing more so opened a PayPal dispute. Seller immediately emailed me to say my item would be sent within the next 2-3 weeks (4.5 to 5.5 weeks after ordering an item supposedly sent in 24 hours). I replied that this was unacceptable and I expected them to send it within the next 4 days (quite reasonable, I thought). Seller responded by cancelling my order. I requested a refund of my payment. Seller told me they were not able to refund my money because I had opened a PayPal dispute. I told them that was rubbish, but recvd no further response to any emails. Have now had to open a claim with PayPal to recover my money. This company is in Switzerland not the UK, and at best clearly could not care less about customer service. Having now read of several similar experiences, and noted the lack of any contact information on the website, I am inclined to suspect this is actually a scam/fraud. There are so many other companies offering this service - AVOID PETTAG4LIFE!