Placed an order for next day pickup. Checked in online when I arrived and within 3 minutes they had my order in my truck! Would have been 5 stars but one of the ornaments was clearly defective so I was disappointed that they packed it in my order.
Placed a couple of different orders over the holiday, including about 8 gifts and a Christmas tree (which is beautiful). 8/10 quality, 9/10 shipping, but 3/10 customer service. I still don't have my HBC points for all the purchases.
Tip for consumers: As long as your purchase goes smoothly, you'll be fine. Just don't hold out much hope for customer service to be helpful as I think their hands are pretty tied.
They took 30 days to process an order from Nov. 16th which I have yet to receive. As it was Christmas pajamas, it's now useless and their customer service is a joke. THEY WILL LIE TO YOU ABOUT PROCESSING TIME AND BLAME THE PANDEMIC, when in reality they just want to steal your money.