Jamie L.

DO NOT be fooled by the "good" reviews of this company. I ordered from them before they changed their name from FW Electronics to Fit-tronics. I ordered an $86.00 scale from them and it took almost TWO months to receive the product, (when they clearly state shipping takes only 7-10 days), and only after sending them an email every day after 25 days had passed and I still had not received the product. You never get to talk with a real person or customer service agent because there are NONE, although their web site leads you to believe there is!

If you buy from them and don't receive your product and you send an email they promptly send a response, not signed by anyone, saying that your product shipped a "few days ago" and it should arrive by "x" date. That date came and went and still no product. This happened several times and they finally sent me a UPS tracking number.

Even though FW Electronics told me they had shipped my product almost 2 months ago, when I called UPS they verified that the item had shipped only a day before I had called, almost TWO months after I had ordered the product! FW Electronics LIED to me for over 30 days.

THE PEOPLE AT FW ELECTRONICS, FIT-TRONICS OR WHATEVER NAME THEY HAVE CHANGED TO, ARE A BAD COMPANY TO BUY FROM AND LIARS! DO NOT WASTE YOUR TIME WITH THEIR CUSTOMER SERVICE BECAUSE YOU WILL NEVER GET TO TALK WITH ANYONE AND YOU WILL HAVE TO WAIT A VERY LONG TIME TO GET WHAT YOU ORDERED. You will probably see them respond to my message as they do to all bad reviews with something like "Product was shipped in a timely manner" blah blah blah.

I can't say enough times how HORRIBLE this company is. I hope the BBB or someone takes action to put this on line site out of business once and for all.

Very unhappy consumer