Jamie L.

I am seriously floored right now. I got an order from fashion nova and their clothes are as advertised. Pretty cheap, but gets the job done and its worth it for their prices. Anyway, one of the dresses I got had a hole in it. No problem though since their return policy says contact them at *******@fashionnova.com within two days. I immediately emailed them and heard nothing, followed up -- still nothing.

Then I contacted them through their online contact form, which is not linked on the return policy page so I had to dig around and find it myself. After that I finally I get a response. The representative who contacted me told me return policy, which I was already aware of and that I didn't contact within the 2 day period, which I did. I was getting pretty annoyed at this point, but I felt the customer rep may have not had all the information and wanted to stay patient. I tried to explain the situation to the customer service rep. I have proof that I had sent the email and I even have read receipts on all emails (which said fashion nova read my email).

I then received this exact email:

Thank you for reaching out. I'm happy to help!

Unfortunately, there is no records of your report being done. In this case we are unable to validate your claim.

Thank you for choosing Fashion Nova!

I was like WTF. First of all I took all this time to try and get this return and now this BS. I really am not the one to complain or even write reviews, but I just need to let off this frustration and hope no one has to go through this.

Anyway, luckily I have read receipts the two emails I sent -- which I sent to them and hopefully this gets resolved. Their clothes just aren't worth the hassle. If your going to be an online business now a days, you should not be conducting your business like this.