Jamie C.

I ordered boots for Christmas that ended up being half a size too small. The beginning of the return process went fine. I received my label and shipped the boots off. Minus the fact it took forever for the boots to arrive back, it went smoothly. Then, I received an email saying that the size I needed was on backorder and would be shipped on Jan 27th. I emailed back on Jan 18th asking if the 27th was still the shipping date. I was out of town and wanted to make sure I had someone run by my house and grab them off of the porch. A customer service rep replied and said they 27th was correct. After a few weeks, still being out of town, I emailed to see if the boots had shipped. They responded back and said they were showing the boots delivered on the 19th. Literally the day after I asked if they'd ship on the 27th. Hold on, because it gets better. I paid $284.98 for these boots on Dec 9th. They refunded $274.98 to my account on Jan 21st... two days after the new pair delivered. Then, on Feb 10th, they took $273.43 back out of my account. DO NOT TRUST THIS COMPANY. They have no rhyme or reason to what they're doing with my banking information.