James S.

What a disappointment, I sent a parcel to the USA over a month ago and am confident in the sizes I gave for it, I even added a cm all round so I was safe - or so I thought.

Four weeks after the parcel was delivered, with no way to physical check the measurements now, this company are demanding an additional £50+ claiming the parcel was 9cm larger that I measured it at. They will not give me any proof of the size they measured, but insist if I don't agree then I have to give them photographic proof with a tape measure and the shipping documents next to it - how can I do that when it left me a month ago!

They had every opportunity to provide me with this very same proof when they claim it was realised it was a different size, but they did not, so although they could have proven this one way or the other, they chose not to, and now expect me to hand them £50+ for their incompetence.

You just can't trust these guys, use another company and save yourselves the grief of Transglobal rip off.

TP-*******