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HostGator

Web Hosting

“Neverending Outage for an "Upgrade"”

7/29/22

Verified purchase

Host Gator has no clue how to handle a server updgrade. Our VPS server was down for 33hrs while the tech support kept saying 5-30min. They had no insight or updates, just "we're performing a migration to upgrade". After 33hrs of downtime the server was back up for about 24hrs and now it's down again. Tech support said the migration will be over "today". So, that's another day of missed revenue and angry clients. 4 days to perform a migration is just awful. Once the server is back up I'm getting a refund and moving my sites elsewhere.

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Reputation T. – HostGator Rep Over a year old

Hey James,

We would love to make sure things are fixed. We have asked for more information so we can better assist.

DJ
Customer Advocate at HostGator

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