James S.

Where do I start this has been a very stressful interaction! I order the building, I make my deposit and I get a email telling me that I need to give them more money because the building is in a hurricane area which it is not a problem I pay the extra money on the deposit so now I get my concrete contractor out and we go over the web page for Alan's so after our meetings and review of Alan's web page we decide on the plan for the concrete I ordered a 30x40 building by Alan's web page they want a pad that's 31x41 which is a recommendation not a requirement, so when finished with the pad I send pictures and then the emails go on for two weeks that I poured MY pad wrong I guess their sales staff are engineers also but it goes on and on till I say just send me my building I'll take responsibility for any problems so now I'm told I'll hear something in about 4 weeks at the end of that time I get a text from Carolina carports wanting pictures ok. I send brand new ones and send a text back when are you bring the building? So I can arrange the day off to pay them and nothing so I wait a week and still nothing so I call Alan's back and talk with someone I just want some information you've got thousands of my money I just want to know when and where I'm not being ugly about this if it's a another month ok that's fine but at least I know but now I'm on the phone getting a lecture again your concrete is wrong! What the hell I had a concrete guy plus myself review their information on line this had become unreasonable I just want my building put in place what's the problem I don't usually get bothered by much but these guys immediately began wanting me to give them a review I responded with when the jobs complete then I will but after this wow not so good the customer service after they get money is awful I began this process on Jan 17 2022 and now it's mar 11 and still no date for delivery or anything So now what do I do cancel or just wait till they decide to show up now I see why they try and get a review after the deposit and not at the end Be careful doing business on line