James R.

Bought a coupon for $20 for $40 worth of food for a place in Toms RIver NJ - Roxy's Bar & Grill. Their doors closed on and off since the purchase and recently they have been evicted by the building owner for never making a single payment on their lease or paying their employees for months. When I requested a refund for the $20 they said you're only due $15 here it is and we are closing your case. Now at this point it wasn't about the $5 it was about their disgusting attitude and customer service. When I politely questioned it the response was read the fine print. When I followed up I got this response from someone who calls themselves Supervising Manager Michelle F "My name is Michelle, and I am the Supervising Manager."

"First and foremost, why would you think you are entitled to anything more than what you paid? Second, all promo code disclaimers state that they have no cash value. Before assuming we are doing you an injustice, you are now advised to read your fine print and all disclaimers on your promo code emails. Also, be aware you will only ever be provided a credit or refund for the amount you paid and nothing more! Your feedback has been forwarded, and we are now considering resolving this issue."

She along with everyone else who communicated back have been disgraceful. They also continue to sell the coupon now nearly a month after the eviction notice has been posted on the door by the township. Their response "is we need to do what we do until we're able to verify they no longer exist - we can't worry about that". Praying on suckers who will buy it trying to support a local business but who will also lose money in the end. Oh and there is no fine print on the coupon that says you will take a lost, it does however say Paid Value $20. Attached is the coupon and the eviction notice. Michelle my dear you should find another job more suited to your talents, customer service isn't it, same for the rest of your organization.