James R.

This idea is great. The company is terrible. And customer service is a joke. After receiving repeated errors when attempting to pay, I followed the automaticity generated prompt to contact a moderator. There was even a checkbox for payment errors. I was contacted and told "payment is not handled by Parcl" and was told to contact my bank and PayPal, which is the only payment option. I did so and was told that everything on my end was fine, and the only explanation must be restrictions on the other end. I alerted Parcl to this explanation, and was told that I was wrong. And that if they were wrong then how could they operate. The issue was dismissed out of hand, and no attempt was made to resolve it. No help was given, no questions were asked. The only response was a very rude email, telling me it was my problem, not theirs. After responding, and saying as much, my account was deleted. And I was berated by their customer service representative. Clearly it is a smaller company who think they can respond on a personal level to customer issues. There is zero professionalism at this company.
And After seeing this exact review on another site, they responded by telling me my legal name was fake, and once again that failure to resolve the issue was my fault. Any company that engages customers and reviews in this manner, blames them for issues that they made no attempt to remedy, and then accuses them of behavior that they in fact initiated, needs to be avoided at all costs. USER BEWARE!