James R.

I have used FF for several years to supply brand-name heppa filters needed for medical reasons without complaint. In fact, I was very pleased with price (which was less than that for the same item from the manufacturer) & service. However, when I recently placed my usual order it took a week to arrive (granted it was during the East Coast blizzard last month & U. P.S. Was shut down for two days) but my home is within an easy half-day driving distance from FF's shipping warehouse and should not have taken that long. When the box arrived I found the wrong filters had been shipped. FF has a house brand filter with the same item number plus their identifier for half the cost of the brand name and that was what was sent, but the brand name price was charged. I have used the house brand filter once before and found it unsatisfactory due too poor fit in the machine, excessive noise and less capture rate. I called FF to notify them of the error and was promised immediate replacement with the brand name filter and a return label for no-cost shipping. The telephone operator was professional and as nice as could be. However, when the replacement box arrived, it contained a house brand filter again. The return label arrived by mail yesterday, almost two weeks after it was promised. Ff has still charged the brand name price for all of the filters sent. I have decided to use another supplier, even the manufacturer at a higher cost, than this company in the future. James Rogers