I am amazed! I ordered a replacement screen and it came right on time. It took me 11 minutes total time to replace the screen. The on-line videos were exactly the encouragement I needed to realize that I could do it. The video said it would take 10 minutes. Why did it take me longer? I dropped one screw on the table, and I took one sip of coffee while doing the replacement. It worked perfectly first time. I hope I don't have to do this again, but I know where to get a replacement: www.laptopscreen.com. I literally saved over $100 for a technician to do what I did in 11 minutes. Wonderful company.