James O.

We have had 2 deliveries from DPD in the last month and both of them were terrible.

Delivery 1) ordered the new Apple watch from EE online who use DPD to deliver their parcels, on th day of delivery no one calls and rings the bell and the next thing we know a message has come through stating that they were unable to deliver our parcel. My partner calls DPD who said that they will get the depot to call. This was at about 1:30 p.m. at 5 p.m. she call DPD back and a different agent stated that the label on the package did not have the first line of the address on it so they could not deliver it. We asked why they didn't call the phone number that they have to confirm door number they then stated that they don't do that and that they will not be able to deliver it again at all as the label is wrong. We called EE who arranged for my partner to pick this up from a pick up point the next day. No apology and no offer of compensation even though they were told that this was a birthday present.

Deliver 2) my partners ordered shoes from Nike.com and deliver was through DPD. On the day of delivery notifications received saying that it is on its way and partners actively tracked it on her phone until it said that DPD were here, we waited for the bell to ring but nothing. 5 min later we received a notification stating that no one was home and a photo of our front door. We called DPDD customer service and spoke to Corey who allegedly tried to call the drover but could not get tgrouch and then we're told that there is nothing they can do. My partner then went on their app and arranged to collect from a pick up point AGAIN! NO CUSTOMER SERVICE. NO RESPONSIBILITY TAKEN. AVOID THIS COMPANY!

Nike and EE I would take your delivery contracts somewhere else.