I sent my pristine Iphone in and at first they said I had Find my Iphone on. I knew i didn't so i called them to have them recheck. After that they were claiming the device was scratched and not unlocked when it had no scratches and was in fact unlocked. I am waiting for it to be returned and I am glad I took pictures of it ahead of time and can confirm the phone condition and IMEI. Do yourself a favor and do not do business with this company.