James H.

This company/site seems to operate outside the realms of reality, accountability, and professionalism, let alone the rule of law. I ordered a Pioneer - DEH-80PRS through them because I'm a normal guy who googled the product, saw it was 5 bucks cheaper with OnlineCarStereo alongside great sites like Crutchfield, and figured I would just go with them, save the couple dollars and wait a couple days extra because I'm not in a rush. Immediately after ordering I recieved an order confirmation email from the site saying my order was recieved, but it takes a couple days to process, weekends not included. This seemed lazy, but normal for a cheaper site. There was no tracking information provided in the email, but I figured that email would come in the next couple days. About a week went by and I gave them a call. The ONLY REMOTELY positive experience about this whole nightmare was that wait time was usually minimal to talk to someone. This first time I called was a week after I ordered, and it was to ask about the tracking information. The guy I talked to was nice enough, and said that the part was on the way from Pioneer. It would arrive the next day on friday and get to me in Oakland from their los angeles warehouse saturday or Monday. The following Wednesday I gave them a call to ask about the whereabouts of my order. They told me, as if this was somehow new developments, that my radio had to be special ordered. None of this made sense since I had been already waiting a week and a half to just recieve a tracking number. It was at this point that I knew that this site was bad news to its core. They told me the pioneer would come on Thursday, and then would be shipped to me Thursday or Friday. I called on Thursday, and they said they didn't know when my radio would arrive that day and they might not be able to send it out until the next day. It is now Friday, I called them this morning to ask if my radio arrived at their warehouse, and they told me that I had arranged a refund the day before, which did not happen at all. The fact that they actually administered me a refund (or at least an email claiming I was being issued a refund) made me so relieved because I was so sure this entire time that they would take my $280 and walk away. When I called people literally couldn't tell me anything about my order, and every time I called I was told something different. The second to last conversation I had with them the woman hung up on me in the middle of me asking how they can operate like this. Once my refund was confirmed, I immediately went on crutchfield, found the same product for virtually the same price, and am now getting it shipped overnight for 70$ because that is how much I value the stress that Online Car Stereo put me through. If giving someone your money and deliberately/explicitly not getting the service or product that you pay for is a thrill, then I recommend this site. If you're ordering the most basic, accessible product that they're incompetent team can order for you and don't mind waiting weeks, or even months, or if youre into medieval torture, than this site is tolerable. If you want to give someone hundreds of your dollars so that they can drag you through weeks of frustration before they tell you they can't get you what they said you could, than this site's for you. If you're at least as professional as a toddler-run lemonade stand and expect someone to give you something when you pay for it, than this site will disappoint you, scar you for life, rob you of weeks of stress-free happiness, and possibly even hundreds of your dollars. I am still waiting on my refund, but I want to leave this review for your much needed absorption and never think about this site or the experience it gave me ever again.