James H.

Firstly I rang at 12:00 on saturday and got told the person would be here between 13:00 and 17:00 yet they arrived at 19:30 which in my eyes is terrible service.
So the guy tried a few things for the 40mins he was there and solved nothing? Yes nothing... Yet I had to pay £166 pounds for the service of nothing.
He told us we can try ourselves as he will charge extra money for every half an hour he was here. Yet when i rang up they said nothing about there is a charger for every hour the person was here so we have some missed information given on the first point of contact, which is totally unacceptable in my eyes.
Anyway the guy who arrived had already worked over 12 hours this day and really couldn't be bothered to do anymore work, as he was trying anything he could to go home. On the top of all this he even needed my help with holding the plugs down and even used the hose to try to flush the problem out. Shoudln't they be bring there own stuff for a job? Then he also need light so i turned my torch on my phone for him to use, so he used the torch for a while and as he got him he knocked my phone of the shelf and into the sink bucket which was full of bleach and waste from under the sink. As a result of this my phone is still saying mositure is detectived and i can't charge my phone cause of this, luckly i have a wireless charger too that i can use for now but its slow.
As you can see from all the information above im not happy. Because problem wasn't fixed, damage to my phone, CBA attitude from the person, Not told about hourly charges, Lateness.