James H.

I made the mistake of not searching for customer reviews before dealing with Nitrotek. Big mistake. Everyone whose purchase has gone OK and who did not have any after sales issues to be sorted out rates them highly, because they invest in their sales process. But everyone who needs after sales support will sooner or later lose the will to live. Countless problems. Absolutely impossible to get any help from them. Here's my final posting on one of the the support tickets I had to set up. Impossible to actually speak to anyone.

"Dear Nitrotek,

You know what, I give up. It just isn't worth the hassle. Your systems may tell you that the item was included in the delivery, but it simply wasn't. Someone made a mistake when they processed the despatch, it happens, but the true measure of a company is in how they deal with these mistakes.

So you are leaving a customer that has paid for goods they have not received. There is simply no way I would have been spending time following this up for about £10 if I had received the parts.

I'm afraid I made the mistake of not searching for reviews of Nitrotek before buying from you, I will not make the mistake again. I now know your after ales service has frankly the worst reviews I have ever seen, and my experiences have confirmed that those reviews are entirely justified. Your company clearly has an entirely deliberate policy to invest absolutely nothing in after sales, for example it is impossible to speak to anyone on the phone unless you want to buy something. That speaks volumes.

It must be a truly depressing business to work for, you have my sympathy.

For the sake of a tenner, you have left me totally frustrated and unsatisfied, and depressed at the precious time I have had to waste dealing with Nitrotek.

Your after sales service will eventually put you out of business, take my word for it."