James F.

This is my first time purchasing anything from Duluth trading company. I was disappointed in the inaccurate delivery time, customer service and overall product. My current jacket had worn through, so I ordered Duluth's Bear Hide Fleece Jacket. I ordered this jacket on Thursday Nov 23rd under the assumption that it would arrive reasonably close to the estimated delivery date which was Friday December 1st. Duluth uses a third-party delivery company called pitney bowes that delivers the order to usps who then delivers to the customer. I was able to check delivery updates from pitney bowes website. December 1st came and went with no further delivery updates and no jacket. The tracking info still said it was estimated to be delivered Dec 1st. Monday December 4th, I went on to pitney bowes website to try and find a customer service/inquiry section. What I found on their website under "where's my package" inquiry was this "If you have questions about the status of your delivery or return, contact the retailer directly or marketplace where you made your purchase. Pitney Bowes provides a service for these companies and does not have this information." I then called Duluth as directed by pitney bowes website. When I explained my issue, I was told that the confusing tracking happens all the time, they don't know why, they don't have any more information for me and to call pitney bowes. I explained again what pitney bowes website says and I was told to call Duluth again in 4 days if it still hadn't arrived. At this point I asked if I could cancel my order. I was told no. They told me that I would need to wait until the package arrives to start a return order. The ETA eventually updated, and it was delivered 5 days later on Saturday. I ordered and XL jacket. I am 5'11" 240lbs with a 36inch waist. XL is sometimes too small to fit my shoulders and chest. This jacket was bigger than many XXL jackets I have worn. The fit was terrible. Now I'm paying $8.00 to return it.