James F.

Please, do not purchase from this company. I wish I would have seen this page before I bought a 500 dollar Aerus Pure&Dry air purifier and degumidifier combination. First of all, the instruction manual is literally written in badly translated English, and hard to understand some parts. It also has incorrectly labeled instructions for what the buttons do, and contradicts itself a lot. The product worked ok for like 60 days, then it literally started icing over and freezing, for no apparent reason. When trying to contact their virtually non-existent customer service, they gave me the run around after asking several incredibly vague questions about it. The unit is still under warranty (has 1 year warranty) but they force the customer to pay over 100 dollars to send it back when they sent a defective product... Most reputable companies will send prepaid shipping labels, remember that. Anyway, after I became annoyed they wanted me to pay for the 100 dollars for shipping on this 500 dollar machine, I politely asked them to reconsider just sending me a prepaid label and explained that the product was clearly defective and still under warranty. She refused and said 'we're pretty strict on making customers pay their shipping.'
Wait, so you're strict on making customers pay to return a defective product? WHAT?
Anyway, when that became clear, I said I would pay the shipping and just wanted a refund on the machine, to which she agreed and gave me an RMA number. Literally a few seconds later, she said they couldn't refund my money at all. I am very disappointed with this pathetic company and have contacted my bank to try to reverse the charges on this piece of junk. Stay away from them, and as others have said, try to buy locally. On a side note, Amazon.com has most of this stuff and Amazon has an amazing return policy with no hassles, especially if the product is defective or breaks during the warranty period.
Heed my advice and do not buy from AllergyBuyersClub.com and save yourself the money, time and the headache.