JAMES F.

I ordered a large shower tray from this company, it arrived on a pallet, Myself and the plumber fitting the shower tray discarded the packaging and brought it into the house, a couple of days later the plumber was ready to install and noticed it was damaged in various places, I telephoned the company who are very difficult to get hold of sometimes between 30 to 45 minutes to get through to them.

I was told to take photographs of the tray and email them back and someone would contact me regarding collecting the tray and issue a refund, no phone call and no email at all.

I rang again and had to wait a long time getting through, they said they had seen the photos and seen it was damaged as I said, they informed me they would get DPD to come and collect it.

We had mail from DPD with a collection date and on the day a time for collection, DPD arrived but would not take it as it was not in cardboard, it never came in cardboard only plastic which it was still in.
I rang yet again, this time I was told could I go to my local supermarket and get some cardboard to wrap it in, or take it to there depot ourself which was a long way and said this was not possible as it would not go in the car.

We managed to get hold of some cardboard and wrap it up the best we could, rang them yet again saying it is in cardboard now can they come and collect it, the informed me then that DPD could not collect as it was too heavy, so after all the messing around getting cardboard etc and wrapping it they could not collect it at all which sent our stress levels through the roof.

They said a pallet company the one who delivered it would have to collect the following week.
This was more hassle and stress as they said the delivery driver cannot come into the house and bring it out, you have to take it out to them and as I am working it left my wife with the problem.
We finally had it collected but would never order anything from this company again, we will see how long it takes for our refund.