Member since October 2018
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On the first shipment, both chairs arrived completely broken and not at the fault of FedEx because the boxes were in great shape. When I contacted Madison, they offered me 70% off to keep the 2 chairs. How funny is that. Why in the heck would I want or pay for 2 broken chairs. I understand why and it's because of the shipping cost they didn't want to eat. So I refused their offer and they sent out 2 more chairs which satisfied the deal. Unfortunately, I had to wait another 10 days for those to ship out. When there is a problem with the first order, I would expect the second shipment would have been escalated if you want to be known for good customer service. But, the bottom line is that customer service did fix the issue. I would consider buying from the again despite the issues because you can't find Steelcase Leap chairs anywhere for $250 that are not used. They are open boxed items, but I don't care as long as they are in great shape and function correctly. In the end, the complete transaction took over a month, but I'm a patient person to some degree and the second shipment was good.
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