Member since October 2018
- Reviews 1
- First to Review 0
- Very Helpful 1
- Funny 0
- Fraud Buster 0
- Great Find 0
- Well Said 0
- Thank Yous 0
- Fans 0
- Profile Views 22
On the first shipment, both chairs arrived completely broken and not at the fault of FedEx because the boxes were in great shape. When I contacted Madison, they offered me 70% off to keep the 2 chairs. How funny is that. Why in the heck would I want or pay for 2 broken chairs. I understand why and it's because of the shipping cost they didn't want to eat. So I refused their offer and they sent out 2 more chairs which satisfied the deal. Unfortunately, I had to wait another 10 days for those to ship out. When there is a problem with the first order, I would expect the second shipment would have been escalated if you want to be known for good customer service. But, the bottom line is that customer service did fix the issue. I would consider buying from the again despite the issues because you can't find Steelcase Leap chairs anywhere for $250 that are not used. They are open boxed items, but I don't care as long as they are in great shape and function correctly. In the end, the complete transaction took over a month, but I'm a patient person to some degree and the second shipment was good.
James Has Earned 1 Vote
James D.'s review
of MadisonSeating earned a Very Helpful vote
James hasn’t received any thanks yous.
James doesn’t have any fans yet.
James isn’t following anybody yet.
Similar Reviewers on Sitejabber
They made a mistake with my order but apologized and have handled it well. I regret my complaint...
If I could give a negative number of stars to indicate my experience with this company I would. ...