When trading in a phone make sure to record it. This company loves to charge you for the old phone you traded in then act like they didn't receive it. So then they can charge you the cost of that phone. At&t are scumbags acting like they are a professional business. I have more screenshots than this but it has gone on for days contacting them trying to get is resolved. Even said fine at one point told them if they send me my old phone back I'll pay for it too. But I'm not paying for a phone I don't have at all.