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Airbnb is a great concept and for hosting and as a guest I've enjoyed it. However, the customer service from them is DIRE. They like to speak in compliments and riddles. Thank you for this, thank you for that, but never any substance. No one is capable for fixing a problem, no one will take responsibility for anything. They now advertise hotels which surely is the last nail in the coffin for this company. Trying to evolve from something it was already the best at. Bizarre. Reviews will only get worse from here on in.
James C.'s review of Airbnb earned 6 Very Helpful votes
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I have been a super host for 6 years now and have over 1500 guests. My wife was my second host...
