James C.

FlyFar.ca is nothing more than a scam. In a recent purchase in which I was directed there from Kayak.com in which the ticket I was shown and purchased was not what matched my initial search, I immediately noticed FlyFar's mistake and reached out instantly for a refund. I assumed there would be no issue with this since I paid two upcharges, one for premium customer support and another for cancellation services. FlyFar, over the phone, said they were unable to make the refund. Instead, I had to go through Spirit Airlines. Spirit, to their credit, instantly refunded the ticket. However, when going through that process I noticed two things: first, FlyFar used a fake email address claiming to be me to purchase the ticket from Spirit, and second, they charged me a much higher rate for the ticket than Spirit had charged FlyFar. The result was the Spirit, while giving a 100% refund, only refuned about 70% of what I paid. As a result, FlyFar only refunded the 70% less their own cancellation fee of $57. In the end, my refund was less than 50% of what I paid. That for a ticket that the airline refunded without qualms, on a ticket over one month in the future, during a global pandemic, and while the mistake was entirely of a technical nature caused by FlyFar's own poor website design, and all that happening within less than an hour of making the purchase. Further, in dealing with FlyFar's supposed "premium" customer support I was treated incredibly poorly by staff that spoke broken english and had no sympathy for my plight, nor did they seem to have agency to do anything about it. Over and over I was told "we don't have the power to do anything" and when I asked to speak to the people who did, they refused. Clearly, FlyFar is a scam meant to tack on heavy and fake charges over ticket prices. Major airlines and travel aggregators who value the integrity of their brand should not do business with FlyFar.ca, and certainly no traveler should even consider buying a ticket from them -- you will be ripped off.