James C.’s Reviews of The Motley Fool & more

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2/27/20

I am a trader with multiple years of experience and run a nice sized chat room and have many fantastic relationships with TD, Benzinga, Zach, etc. I signed up for Motley Fools Stock Advisor and Rule Breakers service as I was referred to them by many of my own paying clients. The next day i realized they were texting alerts to an incorrect number and I was receiving no emails. I phoned them and could not have been more shocked at how rude they were on the call with me. The money for the service is very low so this is more for principal. Both agents I spoke to had had very little knowledge of my issue nor did they even give me time to explain it. They both talked over myself, the customer, the entire time. Very young inexperienced personnel in my opinion. After my experience I sent a message to them and a so called "supervisor" replied that I was being refunded and no longer a part of the service. There was no cursing or anger it was simple criticism. Boy these millenials sure would not last very long in the wall street I was trained in. So moral of the story is do not disagree with the younger stuff or you will be cut off.

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Customer S. – The Motley Fool Rep Over a year old

Thank you for your feedback.

We're sorry to hear you were unhappy with your experience. We're very proud of our Member Services department - we feature a great team of Foolish representatives who handle thousands of emails and hundreds of calls every week. They help guide our members through their services, reset passwords, adjust email settings, answer a multitude of questions, and so much more.

I was able to look into your situation, as our calls are recorded. I'm sorry to hear your questions were not answered to your liking - it sounded like your investing style is more akin to day trading. At The Motley Fool, we are long-term investors. When we recommend a stock, we plan to hold that stock for a minimum of 3-5 years. We believe this long-term outlook, paired with a diverse portfolio of at least 10-15 stocks, is the best way to counteract the whims of the market.

A supervisor did reach out to you, and we cancelled and fully refunded both of your services. This was not because you disagreed with our representatives, but because of other factors. I apologize for any technical issues you encountered regarding the text feature or receiving emails. Our Member Services team would have been happy to look into that further for you, had your membership with us continued.

Foolishly,
Ashley