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I ordered a pair of jeans that were one size too big. Revolve has an exchange option where you just write down the item number you want instead, ship the original item back, and they ship you the new item. I've never done this before and I got an email saying if I wanted to exchange, I needed to call customer service. Claudia the CS rep was extremely rude. She cut me off mid sentence and looked up my order number and said "ok so whats your problem?" she could have said "how can I help you?" I have never gotten that much attitude from customer service ever. I love the store and they carry amazing brands. If it wasn't for the clothes, I would never shop here because of Claudia.
Jaklin K.'s review of REVOLVE earned 2 Very Helpful votes
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Hi Jaklin! We are extremely sorry to hear about the negative experience. If you do not mind, can you please send us your email address or recent order number? We would love to review our correspondence and follow up with you through phone or email (whichever you prefer). Thank you for taking the time to share this with us and we hope to talk to you very soon!
Best,
Candice
Team REVOLVE